Personal Health Fund NOT working

This is the second time I am having to write this review. The Personal Health Fund that Discovery launched this year is certainly suffering from hiccups and misunderstandings. My query was sorted out last time after many interactions and complaints and I received a call and an apology for the confusion by the staff. I am on the Classic Smart Plan which already has an Acute medication benefit, but now again when I have an acute medication claim, Discovery insists on taking it from my PHF which we have to jump through a few hoops to achieve. Cannot get answers from any of the agents, was promised the query escalated last week and for a call back in 2-3 work days but nothing, this morning an agent has promised me the manager will call me but still nothing. I would prefer not to go through this process every single time I have a claim that should to be covered on the plans benefits especially at the premiums!!!!! Spoke to Oyama last week and Davian today