VT
Vuyolwetu T
1 reviews | Active since Jul 2014
13 Nov 2024, 15:23
Persistent Issue with Incorrect Card Issuance
Dear Discovery,
I am writing to express my deep frustration regarding the recurring issue of receiving incorrect cards despite multiple requests. This is the third time I have encountered this problem.
I have consistently requested cards for the following individuals:
Aphiwe Timoti Amkelani Timoti Unfortunately, the cards received do not reflect these requests.
I have contacted your organization multiple times to address this issue, but the problem persists. I am extremely disappointed with this level of service.
I urge you to take immediate action to resolve this matter and ensure that the correct cards are issued promptly.
I look forward to a swift resolution.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
14 Nov 2024, 07:15Dear Vuyolwetu T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply14 Nov 2024, 07:15
Official
Dear Vuyolwetu T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
VT
Vuyolwetu T's updateReviewer Update
05 Dec 2024, 11:32 I am writing to express my disappointment with the recent issuance of incorrect cards for my policy, number ***.
Despite my specific request for cards to be issued to only three members of my policy, I have received multiple cards displaying the same information. Additionally, I requested a separate card for my 15-year-old son.
It appears that my requests have been overlooked. I kindly request that you investigate this matter and rectify the issue promptly.
Thank you for your immediate attention to this matter.
Sincerely,
Despite my specific request for cards to be issued to only three members of my policy, I have received multiple cards displaying the same information. Additionally, I requested a separate card for my 15-year-old son.
It appears that my requests have been overlooked. I kindly request that you investigate this matter and rectify the issue promptly.
Thank you for your immediate attention to this matter.
Sincerely,
VT
Vuyolwetu T's update05 Dec 2024, 11:32
Reviewer Update
I am writing to express my disappointment with the recent issuance of incorrect cards for my policy, number ***.
Despite my specific request for cards to be issued to only three members of my policy, I have received multiple cards displaying the same information. Additionally, I requested a separate card for my 15-year-old son.
It appears that my requests have been overlooked. I kindly request that you investigate this matter and rectify the issue promptly.
Thank you for your immediate attention to this matter.
Sincerely,
Despite my specific request for cards to be issued to only three members of my policy, I have received multiple cards displaying the same information. Additionally, I requested a separate card for my 15-year-old son.
It appears that my requests have been overlooked. I kindly request that you investigate this matter and rectify the issue promptly.
Thank you for your immediate attention to this matter.
Sincerely,
Discovery Health's replyOfficial
09 Dec 2024, 23:14Dear Vuyolwetu T
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply09 Dec 2024, 23:14
Official
Dear Vuyolwetu T
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
13 Feb 2025, 09:17Dear Vuyolwetu T
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Feb 2025, 09:17
Official
Dear Vuyolwetu T
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team