Pensioner in distress

Item: Discovery Health
Rating: 1
Author: Faye B

I’m a pensioner and have made numerous calls to Discovery Medical Aid to correct their Transactions History, so that an RC code can reflects against the shortfall. The shortfall amount might be an insignificant amount to them, however, as a pensioner, who also lost her husband, every penny counts.

Helpful (0)

Replies (5)

Discovery Health's replyOfficial

17 Sept 2025, 07:15

Dear Faye B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply17 Sept 2025, 07:15

Official

Dear Faye B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Faye B's updateReviewer Update

19 Sept 2025, 12:26

Discovery I’m still waiting on your response

Faye B's update19 Sept 2025, 12:26

Reviewer Update

Discovery I’m still waiting on your response

Discovery Health's replyOfficial

19 Sept 2025, 13:03

Dear Faye B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply19 Sept 2025, 13:03

Official

Dear Faye B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Faye B's updateReviewer Update

20 Sept 2025, 13:04

My concern has not been finalised. However, I was asked to allow them till next week for my concern to be resolved.

Faye B's update20 Sept 2025, 13:04

Reviewer Update

My concern has not been finalised. However, I was asked to allow them till next week for my concern to be resolved.

Discovery Health's replyOfficial

30 Sept 2025, 18:27

Dear Faye B

Please check your emails for feedback from us. Regards
Discovery Health Servicing Team

Discovery Health's reply30 Sept 2025, 18:27

Official

Dear Faye B

Please check your emails for feedback from us. Regards
Discovery Health Servicing Team