Pending Unprocessed claim!!!!!!!!!!

<p>Good day,</p> <p> </p> <p>i am am very disappointed in a Discovery health. I joined it in January this year. I'm on the classic comprehensive plan which is quite expensive but I've received bad service. In January this year, I sent through a claim that required processing. I am in the self payment gap phase and I sent through receipt that required processing.. I requested the self payment gap report and this transaction is not reflecting there. I've been calling so many times but no one has resolved my issue nor given me a reason as to why my claim can't be processed... I called today, I was put on hold and my airtime got exhausted as a result of waiting for too long and Xoliswa the call center agent never got back to me... the gentleman I spoke to last week who goes by the name of Sinethemba apologized profusely and told me that he would get back to me within 2 days and that if he is not around , someone else would call and let me know whether the issue has been resolved.. I'm so disappointed and very angry as I can't access my above threshold benefit because I'm not out of the self payment gap as a result of unprocessed claims. I need explanations . I've called about 6 times since January which will be evident on the call log. This is not on. I'm paying a lot of money to receive such treatment. I would not recommend Discovery to anyone.</p>