Pending Refund

After 6 calls and countless e-mails, my travel claim has still not been refunded to me. My first claim was submitted on the 24th of July and my second on the 20th of August 2017. Discovery keeps requesting additional information despite all required information being provided upfront. Then it takes then several weeks to revert asking for additional information! This is really not good enough Discovery, I'm now out of pocket for R26,000 for close on two months. I'm at the point that I refuse to call into the call centre again, and insist that someone phones me to get this resolved.