Pended authorization

I've been on discovery health and other products since 2013 or 2014, on 2018 December was requested to send through income verification documents which I emailed to discovery. Came January my debit order was of the highest band, I called in they said the documents were never received I forwarded them a number of times and had to make follow ups but no assistance until my medical aid lapsed. In October 2019, I called in and rejoined on the old rate I had in December and was accepted and activated for November 2019. On the 4th of November I went to a GP, which later resulted to hospital admission on the 20th November. Was advised at Netcare hospital that the authorization is pended and I need to make follow ups with medical aid. Given I was in pain I only made follow ups the next day, and was advised GP has to sign MPA form which once received will take 16rs for review. I facilitated with my GP to complete and send form which he did speedily. On 22nd I made follow ups was told 16hrs hasn't lapsed and I'll only get feedback on monday probably. Saturday I had to be discharged as it is pointless raise an unfunded bill. Monday called in was advised matter is escalated to Forensic for call review. Till now no feedback. I'm in pain and Sunday I had a anxiety attack and I'm not getting any medical help. I dont understand who needs to move or what needs to happen with insurance companies in south africa as they behave like structured ****s. And it's not for the first time having issues with discovery. Or you waiting for me to die and benefit from the whole thing. You not delivering to your mandates it's such a disappointment to be on medical aid it's even betta using public services.