Payments not allocated correctly

My payments were not processed correctly and my medical aid is currently withdrawn.

Received an email that I am owing the month of March and April, this was after making payment for March. Then after making payment arrangements I received another email that I'm owing Feb, March and April.

I am not understanding at all. I have resent all my proof of payments to info@discovery from Dec 2020 to date, have also responded to key care escalations for assistance on this ,I have not received a response.

I am concerned about the mixed communication taking place on my account.

Please urgently assist. I want to get a correct balance on my account so I can reinstate it but I cannot do so if I am not getting correct payment information.

Please also advise if my account was supposed to be withdrawn bearing in mind that my payments were not allocated correctly.