Payment to the patient instead of the service provider

Item: Discovery Health
Rating: 1
Author: Dalene S

I'm struggling now for ages to get Discovery to load one of the sister's banking details . Now they paid the money to the patient's instead of to her........... I have no choice now that to log a complaint to the CMS for absolute disrespect to the sister's and patient's

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

09 Jun 2026, 10:37

Dear Dalene S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply09 Jun 2026, 10:37

Official

Dear Dalene S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

12 Jun 2026, 07:33

Dear Dalene S

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply12 Jun 2026, 07:33

Official

Dear Dalene S

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team