*********: Payment made but cover still suspended

Discovery has the worst service and has no regard for the elderly. I have made payment but my cover is still suspended (reference ***). I have emailed and have tried on numerous occasions to call but the numbers provided are unreachable. Can someone please allocate my payment and lift the suspension. I urgently need my chronic medication and my pharmacist cannot dispense it until my cover has resumed. I have been trying to resolve this matter with you since the 29th December 2023. This has been a nightmare and I have lost complete faith in this company.