LM
Lerato M
1 reviews | Active since Jan 2012
06 Mar 2015, 15:01
Payment
I went to a doctor and claimed money back but it showed that they paid the doctor. I have since been trying to get a refund from a doctor but the doctor said he hasnt received the payment as well. me and the doctor's receptionist have been trying to call Discovery call centre and we talk to different people and they all say different stories.
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Discovery Health's replyOfficial
09 Mar 2015, 16:39Hello Leratomotshw,
Thank you for speaking to me and allowing me to assist with your query.
I confirmed that the claim you are querying was processed and paid to the doctor as the proof of payment was not included. We have since received the proof of payment and reprocessed the claim to pay you. I confirmed the details of your refund telephonically.
Please feel free to contact us should you require any further assistance.
Kind regards
Rishana
Thank you for speaking to me and allowing me to assist with your query.
I confirmed that the claim you are querying was processed and paid to the doctor as the proof of payment was not included. We have since received the proof of payment and reprocessed the claim to pay you. I confirmed the details of your refund telephonically.
Please feel free to contact us should you require any further assistance.
Kind regards
Rishana
Discovery Health's reply09 Mar 2015, 16:39
Official
Hello Leratomotshw,
Thank you for speaking to me and allowing me to assist with your query.
I confirmed that the claim you are querying was processed and paid to the doctor as the proof of payment was not included. We have since received the proof of payment and reprocessed the claim to pay you. I confirmed the details of your refund telephonically.
Please feel free to contact us should you require any further assistance.
Kind regards
Rishana
Thank you for speaking to me and allowing me to assist with your query.
I confirmed that the claim you are querying was processed and paid to the doctor as the proof of payment was not included. We have since received the proof of payment and reprocessed the claim to pay you. I confirmed the details of your refund telephonically.
Please feel free to contact us should you require any further assistance.
Kind regards
Rishana