KK
Kyle K

1 reviews | Active since Aug 2015

11 Aug 2015, 14:12

PAYING TO CLOSED BANK ACCOUNT

I closed my account 6 months ago and have had to wait for my MSA pay out and I submitted a change in banking details for a claim pay out on July 30th and I was told today (my payout date) that my bank details were only changed today<br> <br> this means that the payout will be going to a totally different bank account that has subsequently been changed and closed.<br> <br> i have bills to pay with the pay out money and now because the stuff up on your side changing details i will not see the money.<br> <br> i would appreciate this being sorted out soonest

0
Replies (1)
Discovery Health
Discovery Health's reply11 Aug 2015, 15:09
Official
Hello l0g1k,

Thank you for speaking to me earlier.

We confirmed with the Finance team that the funds in your Medical Savings Account (MSA) has been released for payment into your updated banking details. Please allow 3 to 5 working days for the amount to reflect in your account.

Thank you for allowing me to assist with your query.

Regards
Annelize