Paying High Medical premiums and still denied GP visits when sick!!

I am beyond disappointed with Discovery. I am on Classic Delta Saver option and my savings ran out early this year, In August I fell ill I enquired with discovery about the Day-To-Day Extender benefits as I needed to see a doctor. I was then given options that I need to book an online consultation with Day-To-Day- Extender benefit doctor which I have tried numerous times with fail their online doctor booking system does not work, I have been on a number of calls with Discovery consultants assisting with booking online and with a Day-To-Day Extender benefits wellness nurses at Dischem with fail. I was sick for 2 months and unable to see a doctor and had to rely on home remedies until I was healed but discovery is still collecting high amount of medical premiums monthly. Discovery really needs to do better!!!