Paying for NO cover - this is *******

Here I am again. Almost two months later and no response or resolution from Discovery. I don't know what to do. They are not affected by Hello Peter as this is the 3rd post about the same issue . Heelan from the Head Office called me last week and totally understood and apologized for the trouble , however he is still getting back to me a week later. My emails go unread.

For the sake of this post I will explain my situation again, in the hope that someone can advise as I do not know what to do anymore. R1400 may not be a lot to you, but to me it is. It is insulting and demoralizing that for the biggest healthcare provider , Discovery has such an unfased attitude.

In October I was double debited and then double refunded. Which means that September is unpaid. ( my billing is in arrears) In November I do not have cover as my membership was immediately suspended. My November fee will be paid in December through Payroll. So now I have a ‘free covered month’ (September) and an ‘uncovered, paid month’ (November) . Therefore, I do not owe Discovery anything as the ‘free’ month cancels out the ‘uncovered’ month. WHY IS THIS MATHEMATICS SO TERRIBLY HARD FOR YOU TO UNDERSTAND ? My problem is that I cannot get confirmation that my membership will be reinstated. NOONE can confirm the above in writing. It infuriates me that this whole issue is not even my fault, it is an admin error by Discovery and it just cannot go away and get sorted out.

So again I am asking : what must I do to have this issue sorted out as I am NOT going to give you my money for nothing. If the amount is that meaningless to you, then give it to me, I will gladly take it , no problem.

DO NOT TELL ME TO CALL INTO YOUR CALL CENTRE.