Paying for Medical aid but not recieving cover

I have had discovery medical aid back in 2016 and opted to rejoin in 2022 only because it was good service back then. It is really shocking how much the level of service has deteriorated. I called up last month to have my son reinstated on my medical, the lady confirmed everything was successful and even made me pay for month that he wasn't even on the medical aid. I paid the amount at the start of June. Last night i had an emergency and thinking that my medical aid was active for my son, i rushed to seek for medical attention only to be told.,Its not activate. I immediately contacted discovery only for the lady to confirmed that my son wasn't reinstated and she then placed me on hold just in time to cut the call when her shift ended. Its really sad that we as consumers pay for a service that serves as a means for our loved ones to have good medical attention in times of need yet thats not the case. This is not the only time i have had a challenge with resolving an issue with discovery, in the last 6 months i have had to call up discovery 0n 4 separate occasions and the results to resolve issues are below business standards. Someone needs to look into this and it is a matter of urgency as it involves lives.