Paying for absolutely nothing

I moved from Momentum Health (after 10 years) and joined Discovery Health from 01/08/22. Today when I wanted to get medicine for my daughter I found out we were placed on a 3 month waiting period. This because in the sign up process I disclosed that my son is getting a monthly prescription medicine.

So now I have to pay R7220 x 3 (R21660 for the 3 months) without not technically having medical aid because I cannot use it and this due to the fact that my son is getting prescription medication of +/- R600pm. When I received the offer letter I was under the understanding that the waiting period was for any pre-planned hospital/operations and not for all medical benefits.

The best part of all also on my app it shows me nicely how I have a balance of R9000 for day to day savings until the end of 2022.

I spoke with 3 different consultants and they all come back with the same answer. Sorry you should not have ticked you received monthly medicine and there is nothing we can do...