1 reviews | Active since Mar 2022
PAYING FOR A NON WORKING SERVICE
MOST UNHELPFUL COMPANY UNABLE TO SOLVE ISSUES FROM THEIR SIDE
My husband and I signed up with Discovery Health and Vitality starting beginning of April. We chose Discovery as well as Vitality as it was one of the most "promising" and "budget friendly" options for us. We were sold all the wonderful things about Vitality and loved the fact that we could get 25% back on our groceries when choosing healthy options. We also decided to sign up at at a gym as we'd received 75% discount on vitality...
HOWEVER... even though we have signed up and are paying for the medical aid we are unable to use any benefits of Vitality... My husband has had no way to sign into the Discovery app to log in his activities. Always receiving an error of "his account does not exist". When trying to contact Discovery, numerous people were unable to help us... we've been struggling for days trying to find someone who can tell us what is going on... Finally it was discovered that my husband and I's account had been duplicated on their system. It's been a whole week since the discovery of this issue and NOTHING HAS BEEN RESOLVED YET and response from the Discovery is limited if at all.
This also results in me and my husband paying for something we are UNABLE TO USE! We are unable to reap any Vitality benefits....
Why are we paying for a service that cannot be used by us because of an issue on DISCOVERY's side? Why are we working hard to reap Vitality benefits if we cannot even log our activities....
IM UTTERLY FRUSTRATED THAT AN ISSUE LIKE THIS HAS STILL NOT BEEN RESOLVED.. and we are paying for a basically NON EXISTENT service....
ITS BEEN TWO WEEKS since logging this issue!!!!
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
No, no one has been in touch with me… and nothing has been sorted yet.
Its almost the end of the month and my husband’s vitality is still in a non working state…
No one is getting back to us and nothing us being sorted out. We are not reaping ANY benefits that we were promised because of a duplicated account.
All that has happened so far is my husband has received one call with “promises” that this matter will be sorted out … and a whole week later amd no update from discovery and no progress in the sorting out of a “non-existent” vitality membership.
This is really not what we pay for and expect from a professional company…
And this is only our FIRST month with Discovery.
Im really getting tired of running after discovery to sort out faults on discovery’s side… Wasting countless ammounts of airtime
Im ridiculously frustrated and unhappy with the service… this is not what anyone should be paying for
No, no one has been in touch with me… and nothing has been sorted yet.
Its almost the end of the month and my husband’s vitality is still in a non working state…
No one is getting back to us and nothing us being sorted out. We are not reaping ANY benefits that we were promised because of a duplicated account.
All that has happened so far is my husband has received one call with “promises” that this matter will be sorted out … and a whole week later amd no update from discovery and no progress in the sorting out of a “non-existent” vitality membership.
This is really not what we pay for and expect from a professional company…
And this is only our FIRST month with Discovery.
Im really getting tired of running after discovery to sort out faults on discovery’s side… Wasting countless ammounts of airtime
Im ridiculously frustrated and unhappy with the service… this is not what anyone should be paying for
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team