1 reviews | Active since Sept 2013
Paying for a Medical aid with NO cover
I changed of employer on the 2nd of February 2015. Prior to that, I was a member of Discovery Health through my Employer. During January 2015, I contacted Discovery to allow enough time to change the medical aid to my personal capacity. Once \confirmed""; alarming me of the fact that I might not be covered. I contacted the call centre once again; they asked for an immediate debit of membership fees; I agreed to that. The debit went of and I was assured cover by the agent. End of March 2015; I received an sms from my bank stating the membership fees had been refunded. Contacted the Call centre;they assured they will sort out immediately. It is a week now and NO response. For more than 2 Months I have had NO cover. Pathetic to say the least. """
Thank you for your comment.
I investigated your concerns and confirmed that your membership was transferred to private capacity however due to multiple requests your membership was withdrawn. We did refund the debit order as the membership was inactive. Please accept my sincerest apologies for the manner in which your query was addressed. I am addressing this internally to ensure this does not occur going forward.
As discussed I confirmed that to re-instate your membership we require all outstanding premiums to be paid to the Scheme. Upon re-instatement any claims that you have paid for will be reprocessed. I am sorry that I could not provide you with a different outcome to your query.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
I investigated your concerns and confirmed that your membership was transferred to private capacity however due to multiple requests your membership was withdrawn. We did refund the debit order as the membership was inactive. Please accept my sincerest apologies for the manner in which your query was addressed. I am addressing this internally to ensure this does not occur going forward.
As discussed I confirmed that to re-instate your membership we require all outstanding premiums to be paid to the Scheme. Upon re-instatement any claims that you have paid for will be reprocessed. I am sorry that I could not provide you with a different outcome to your query.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir