SP
Stephan P

1 reviews | Active since Jan 2017

05 Jan 2017, 08:25

Paying extreme money for nothing?

<p>I was admitted to the emergency service in Worcester Medi Clinic the 27th of the 11th last year. I have a outstanding bul of 528 rand which you as my health plan won't cover because I was not admitted into hospital. None the less having been there for 4 hours with many drips and medicine I still have a account due of 528 even though I now for the new year pay R1496 a odd 190 extra for a student not really owning a salary barely s****ing money. Is this not why I pay medical aid? Must I first land up in hopsital before they pay the money? I could have as well just gone to a doctor instead? Where must I get this money? You are a disgrace and a company which is looking to coin on people's health payments. I was admitted to hospital a day later and to my surprise also reveived more bills to which you have not payed even though I was taken into hospital? I am ashamed in your service and no wonder so many clients had left your company in my family as you are money hungry and couldn't care less about phoning a person back to help solve the problem. Regards a disgusted client</p>

0
Replies (4)
Discovery Health
Discovery Health's reply05 Jan 2017, 10:35
Official

Dear Stephan11

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply10 Jan 2017, 14:18
Official

Dear Stephan11

We have been in touch with you to answer your comments.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team

SP
Stephan P's update13 Jan 2017, 12:21
Reviewer Update

You have been in touch yes.

But kindly that took you 4 days to do when the response time was suppose to be in a day or the next as explained to me?

Don't prove on here that you have solved the problem here. You haven't done anything.

I'm still waiting on a matter that was suppose to be escalated so get the facts right, stop wasting your time on a reply on helloPeter and get the people to escalate the matter.

.

Discovery Health
Discovery Health's reply16 Jan 2017, 16:11
Official

Dear Stephan11

We’ve emailed you feedback on this matter.

Please be in touch if you have any other concerns.

Regards
Discovery Health Servicing Team