Paying Chronic Approved benefits from MSA

I fail to understand why at the beginning of every year, you take all my chronic orders or doctor visits from my savings, and not from the approved Chronic benefit! Every year i have to get into this argument for the past 7 years I've been diagnosed. Why does the client have to highlight to you that is chronic m32.9 or F31.9 for my daughter. Yes debited the doctor charges from my MSA, my medication from Jan all from the MSA. Its ridiculous! Can this please be rectified urgenly! It's truly exhausting to always have the same argument.