AvdM
AnAA(C)l van der Meulen
1 reviews | Active since Aug 2014
27 Oct 2015, 08:38
Pay Back My Money
In September I had to go to the Emergency room and as is tradition, I had a hefty bill. I payed it and sent the claims through to the Claims department. After re-sending the same information 3 times, 2 telephone calls where the agents completely understood what was going on and agreed, they payed the ER twice. So in conclusion the ER was payed three times.<br> <br> Now I don't understand what they don't understand about \I already payed the ER
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Discovery Health's replyOfficial
29 Oct 2015, 13:04Hello Anel!990,
Thank you for your comment.
I investigated your query and confirmed that the claim you are referring to has since been reprocessed to correctly refund you. We are sincerely sorry for the inconvenience and the manner in which this was handled. We will look at improving this going forward. We have emailed you confirmation of the processing of your claim.
Please do not hesitate to contact us should you need any further assistance.
Regards
Rishana
Thank you for your comment.
I investigated your query and confirmed that the claim you are referring to has since been reprocessed to correctly refund you. We are sincerely sorry for the inconvenience and the manner in which this was handled. We will look at improving this going forward. We have emailed you confirmation of the processing of your claim.
Please do not hesitate to contact us should you need any further assistance.
Regards
Rishana
Discovery Health's reply29 Oct 2015, 13:04
Official
Hello Anel!990,
Thank you for your comment.
I investigated your query and confirmed that the claim you are referring to has since been reprocessed to correctly refund you. We are sincerely sorry for the inconvenience and the manner in which this was handled. We will look at improving this going forward. We have emailed you confirmation of the processing of your claim.
Please do not hesitate to contact us should you need any further assistance.
Regards
Rishana
Thank you for your comment.
I investigated your query and confirmed that the claim you are referring to has since been reprocessed to correctly refund you. We are sincerely sorry for the inconvenience and the manner in which this was handled. We will look at improving this going forward. We have emailed you confirmation of the processing of your claim.
Please do not hesitate to contact us should you need any further assistance.
Regards
Rishana