Patients must beg for service

Dear Discovery, my mum is one of your members for the past 15 years. She is a cancer patient; she is also on chronic diabetes medication. A request was sent from the doctors' rooms for her annual cardiology checkup as there were some irregularities the first time. Application for authorization was sent on the 07/06/2025 to discovery as the appointment was made for tomorrow (24/06/2025) the doctors rooms received a decline today with no mention of why this has been declined. Why must sick patients who are going through the most battle to get assistance from your medical aid? we take cover with you and expect service!!!!! you guys are disgusting.