Pathetic Vitality Service

I logged an incident on the 25th of June about Vitality activities not allocating. After sending screenshots that the agent requested, I was told it was the wrong screenshots. THE EXACT ONES she asked for. Then after 30 minutes she finally could point me to the other screenshots that were needed. At the end of this horrible experience - I am told that it will take 2-3 days to resolve.

7 DAYS later, nothing has happened. I reach out to another agent - who wants to start the whole process again, which I refused.

I am then told she will log an escalation, which will take another 2 days !! When discovery is already not within their timelines.

This is pathetic, please go "escalate" this.

Reference ***.

Please don't reply with your generic - "We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. "