LS
Lizl S
1 reviews | Active since Feb 2015
02 Feb 2015, 21:12
Pathetic, unreliable service
I've logged a complaint TWICE during the last three weeks regarding a claim being paid into a CLOSED BANKING ACCOUNT. Both times I was promised that the funds would be transferred into my correct bank account. Last week Wednesday your company informed me that the funds will be in my account by Friday, but up to date NOTHING! <br> I informed you two years ago about the change of banking details, which Discovery CONFIRMED they received.<br> The service I received so far is disappointing.<br>
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
04 Feb 2015, 08:15Hello Kay-C,
Thank you for your comment.
As discussed the claims payment banking details are updated and all future claims will be funded into this bank account. Please accept my sincerest apologises for the manner in which your query was handled. I have addressed this internally to ensure this does not happen again. I confirmed the details of the refund to you telephonically and should you have any concerns you may contact us directly.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed the claims payment banking details are updated and all future claims will be funded into this bank account. Please accept my sincerest apologises for the manner in which your query was handled. I have addressed this internally to ensure this does not happen again. I confirmed the details of the refund to you telephonically and should you have any concerns you may contact us directly.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir
Discovery Health's reply04 Feb 2015, 08:15
Official
Hello Kay-C,
Thank you for your comment.
As discussed the claims payment banking details are updated and all future claims will be funded into this bank account. Please accept my sincerest apologises for the manner in which your query was handled. I have addressed this internally to ensure this does not happen again. I confirmed the details of the refund to you telephonically and should you have any concerns you may contact us directly.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed the claims payment banking details are updated and all future claims will be funded into this bank account. Please accept my sincerest apologises for the manner in which your query was handled. I have addressed this internally to ensure this does not happen again. I confirmed the details of the refund to you telephonically and should you have any concerns you may contact us directly.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir