1 reviews | Active since Jul 2018
Pathetic & Unprofessional Service
Good Day
I am highly disappointed with the claims/refunds services. Everything is done in in dribs and drabs and with each issue there is a 2 to 3 days waiting period. I first omitted attaching my prove of banking details, I sent it through and I had to wait another 2 to 3 working days. Guess what I received an email today that the main members signature was not correct and now I have to wait another 2 to 3 working days, when you ask that it is escalated no one knows the refunds department contact details. This refund is not worth R100, it was logged on the 22nd of February 2022, today is the 16 of March. It is money that was supposed to be used to pay for something very important. This is unacceptable. Discovery Health is unreliable and I am actually thinking of cancelling and looking for a better
This is absolutely unacceptable, this has not been resolved, your medical aid is so expensive and the customer service is of low quality. No one gave me a call, I had to call in myself only to be told that nothing has been updated. I will definitely be cancelling because this is very poor service.
This is absolutely unacceptable, this has not been resolved, your medical aid is so expensive and the customer service is of low quality. No one gave me a call, I had to call in myself only to be told that nothing has been updated. I will definitely be cancelling because this is very poor service.