Pathetic Treatment of Patients - Waiting for more people to come forward.

I have been trying to get authorisation to visit a specialist for over 2 weeks. Discovery puts their ridiculous internal process, which do not make sense, ahead of sick patients needs. Their process states that in order to see a specialist, I need a referral letter from a Dr, but not just any doctor, a doctor that they prescribe. I have been seeing a Dr whom they presrcibed, as he was on their approved Dr list, for the past 4-5 yrs. Now that they have removed this Dr from this list, I cannot make an appointment with the specialist, because he is now, not approved to give this referral letter, as though he has lost his ability to refer a patient. I do not need a Dr as we have been seeing the specialist for years as the condition is existing for over 20+ yrs. I have been going back and forth on this issue with Discover standing their ground that my own Dr is now not good enough to refer a patient to a specialist. So now we must see a new Dr, do additional tests to tell us what we know, move a medical file from the previous Dr, just to get an outcome that we know we need. Hogwash and a *******. Strange how discovery responds asap to compliants on this public channel, but we need to wait 2-3 days if a complaint is sent to them directly. It explains the service patients are receiving. People only take responsibility when exposed. Waiting for more people to come forward.