AO
Anton O
1 reviews | Active since Mar 2009
17 Sept 2015, 16:04
Pathetic support
WHY do I have to phone to follow up on a query that was logged on 03/09/2015 ***, with a promise of 2-3 working days to resolve) and then to only find the query was incorrectly lodged from your *********** support people? And no one even bothers to phone me.<br> <br> Now another query has been lodged ***, again with a promise of 2-3 working days to resolve). Because of the initial f - up I would expect you guys to expedite the new query. But alas, 2-3 working days it shall stay.<br> <br> Will this be resolved or not? Will you also be paying any interest levied on late charges on outstanding amounts owed to the hospital?
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Discovery Health's replyOfficial
18 Sept 2015, 11:11Hello antono,
Thank you for your comment.
As discussed I confirmed that the claim in question has been processed. I have provided you with the details of the claim telephonically. I do apologise for the manner in which your query was handled. I am addressing this internally to avoid this going forward.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Thank you for your comment.
As discussed I confirmed that the claim in question has been processed. I have provided you with the details of the claim telephonically. I do apologise for the manner in which your query was handled. I am addressing this internally to avoid this going forward.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Discovery Health's reply18 Sept 2015, 11:11
Official
Hello antono,
Thank you for your comment.
As discussed I confirmed that the claim in question has been processed. I have provided you with the details of the claim telephonically. I do apologise for the manner in which your query was handled. I am addressing this internally to avoid this going forward.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Thank you for your comment.
As discussed I confirmed that the claim in question has been processed. I have provided you with the details of the claim telephonically. I do apologise for the manner in which your query was handled. I am addressing this internally to avoid this going forward.
Thank you for allowing me to assist with your query.
Regards
Jashvir