Pathetic Service with your Claims Department

The most ineffeceint company I have ever dealt with. I need someone to call not send stupid emails on the claim I need to be PAID. I have been trying to call the call center today AGAIN and still gets CUT OFF. What is that that a simple claim cannot be paid to yet i have saving available. I need someone to call me as I keep getting this generic system email on the claim unclear, illegible. Totally disgusted with the Discovery service as this is the second claim since January I was battling with.