JM
Joash M
1 reviews | Active since Sept 2015
24 Feb 2020, 14:22
Pathetic Service with no remorse for the sick
I am waiting since 14 Feb 2020 for a Authorisation number. There is very poor communication s****s between the different departments within discovery and all I have been told is that my request has been escalated and there is no exact turn around time and I should wait feedback. I have been with discovery for so many years and I used my medical aid for the 1st time after so many years but now I am given the run around. I was granted approval on the 21 Feb 2020 but the decision was then put on hold and reversed. Seriously what is going on? I am now 1 week behind on my treatment and this delays my recovering and rehabilitation. This is my life that we talking about Discovery, take this serious.
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
24 Feb 2020, 16:58Dear Joash M
Your concerns are important to us.
We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply24 Feb 2020, 16:58
Official
Dear Joash M
Your concerns are important to us.
We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
25 Feb 2020, 12:46Dear Joash M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply25 Feb 2020, 12:46
Official
Dear Joash M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
JM
Joash M's updateReviewer Update
25 Feb 2020, 14:18Dear Discovery,
Yes you have been in touch with me but to tell me that you will have feedback for me soon,that's it. There is no sympathy or empathy from you. You have made me wait more than a week for an authorisation number to be approved and now the wait still goes on because you have not made a decision as yet for medication that needs to be administered to me. This is ridiculous. I have never experienced such bad customer service before.
Yes you have been in touch with me but to tell me that you will have feedback for me soon,that's it. There is no sympathy or empathy from you. You have made me wait more than a week for an authorisation number to be approved and now the wait still goes on because you have not made a decision as yet for medication that needs to be administered to me. This is ridiculous. I have never experienced such bad customer service before.
JM
Joash M's update25 Feb 2020, 14:18
Reviewer Update
Dear Discovery,
Yes you have been in touch with me but to tell me that you will have feedback for me soon,that's it. There is no sympathy or empathy from you. You have made me wait more than a week for an authorisation number to be approved and now the wait still goes on because you have not made a decision as yet for medication that needs to be administered to me. This is ridiculous. I have never experienced such bad customer service before.
Yes you have been in touch with me but to tell me that you will have feedback for me soon,that's it. There is no sympathy or empathy from you. You have made me wait more than a week for an authorisation number to be approved and now the wait still goes on because you have not made a decision as yet for medication that needs to be administered to me. This is ridiculous. I have never experienced such bad customer service before.