Pathetic service to say the least

I submitted application forms beginning of Nov 2019, could not get of anyone to follow up on my application. 2 months later they finally get back to me saying my forms where incomplete. I redid the forms and sent them back, now a month later I get this from them "Please ask member to complete attached new application as the application submitted is stale (older than 90 days). The member must complete all the details on the form include the medical questions." worst service every and what sucks is that I have to use them because they are my companies choice.