Pathetic service to get PMB approved

My Pulmonologist app**** for medicine on PMB on 24/06/2024. Discovery send him an email for more information on 01/07/2024, which he submitted to them on 12/07/2024, which Discovery rep**** to them on 17/07/2024 was send to an internal panel for review. On 22/07/2024, I received another message from Discovery that they still need certain documents DOCUMENTS WHICH WAS ATTACHED ON 12/07/2024. This is really pathetic. My medicine is due on Thursday and I don't have that kind of money for the medicine. I will go to the hospital on Thursday and stay there until my medicine is approved. Then they are sitting with a huge bill.

Can't understand that we pay this massive contribution but it is a struggle to get my medicine. Also they are moving backward to paper claims. Gatvol to struggle every month with Discovery