PATHETIC SERVICE - THEY JUST ***** YOUR MONEY

A few months ago i took my son to a ENT specialist and paid the consultation fee out of my pocket.

I then claimed the money back but only received a partial repayment of the money back.

I then checked the discovery website and found that the specialist was stated as full coverage on my plan.

I then raised a complaint with discovery about it and it ended up with the escalations team.

After months of back and forth it was discovered that the issue was on discovery side and I would be getting the rest of my money back from Discovery.

on the 14th July I spoke to Shannon Affat who mentioned to me the claim had been paid out and I would be getting my money back...

and entire week went by and no money...

on the 22nd July I spoke to 2 people at discovery - the only told me that I would get my money by the 28th...

Apparently, the money that was meant to be paid to me but to the provider (which makes no damn sense since he had already been paid in FULL BY ME!)

then when I called yesterday - I received some sob story, and was then sent to speak to a supervisor Wanita who couldn't stop apologizing but said she would try her best to get this sorted out...

Today - Wanita got an agent to call me back because she clearly couldn't get anything done and didn't want to take the hit anymore.

The agent basically called me to tell me they cant refund me, either i must go through the escalation process again so that the refund can be approved which will take 7-10 working days or I must contact the provider to get my refund...

Then I asked the agent to put me through to her manager - instead of doing that she comes back 10 minutes later to tell me she called the specialist and their accounts department will contact me to give me the refund for the money they owe me.

PATHETIC IS AN UNDERSTATEMENT FOR THE SERVICE RECEIVED FROM DISCOVERY