Pathetic service, poor delivery and disgraceful!!

My little girl of 2 has a rear immune disease. She has been in hospital 17 time due to her being so ill. The only treatment she can get is a polygam (antibodies) to help her. We have been waiting for almost 3 weeks for Discovery to approve my daughter for this treatment. Excuse on excuse from all the customer service people and their story does not even line up. It is such a disappointment. While we wait my little girl is sick and had to take her out of school and her social environment as she cant get sicker! This is pathetic from Discovery!

While this is going on I am waiting for my PMD to be approved also for 3 weeks and going. Was now informed that they have a backlog of 3 weeks or more. Eventually after being on the phone with a customer services person for 22 minutes the line was dropped. The 3th time.

Soo please tell me why are we waiting so long? My daughter's life might not mean anything to Discovery but it does to me! If their is any competent people at Discovery can they please advise the status of my daughters application! ICD code B80.9 .