Pathetic Service on claims

<p>Good day,</p> <p> </p> <p>I have been so disappointed with how Discovery has handled claims related to my sons brith, my son was born on the 27th of October in 2016 both he and his mom (my wife) are on my plan. Before he was born we enquired with discovery because our Gynecologist (BE Molamu at Flora Clinic Rooderport) advised that there will be upfront fees we have to pay that the we would need to claim back from Discovery, i then caled discovery to ask if this was right and if indeed i will be reimbursed the lady saaid "certainly, just keep your reciepts and invoices from the doctor", to my dissapointment this has not been the case as i have been trying to get the claim processed from the 1st of November and i have called this person that person and recieved numerous job refferences with the latest being job # ********** 281. I have been asked for so much information and obliged but to this day the claim has not been processed and what irritates me is that i have not been able to get a straight answer as to why they are not paying back the claim, my advise to anyone on this medical aid is that DO NOT TRUST ANYTHING THEY TELL YOU,because when you need help these guys will send you from pillar to post. </p>