Pathetic Service Level and Account Processing

Made 3 follow-ups with the call-centre to enquire why my claims has not been reimbursed to me after the due date (Dumisani on 18 Jan (Ref ***); Shaeera on 28 Jan (Ref ***); Tshepo on 2 Feb (Ref***). They all undertook to give me feedback but have failed to do so. It was confirmed that a substantial amount was approved to be reimbursed to me on 20 Jan 2016, but either Discovery has extremely *********** imbeciles working for them or is experiencing a cash-flow problem. I have exhausted all attempts as the call-cenre who simply indicate that they will escalate to someone in their finance department. They have no authority or intent to resolve any serious problems. Discovery turns a deaf ear and blind eye to any escalations. I have been a member of Discovery Health since 2008 and have noticed a progressive decline in their service and competence of staff. Now, I suppose someone is going to respond and apologise and indicate that they will give thi attention. Too little too late. All I want is my money which was due to me a while back!!!