Pathetic service- lack of feedback- worst place to deal with

I am highly disappointed and frustrated at the service,or lack thereof, from discovery Medical Aid. They do not stick to timelines, do not provide feedback and just have a dont-care and terrible attitude. Claims submitted on 23.07 and to date still have not even been processed- despite the supposed timelines of 2 to 3 days which is provided in writing to clients. I have been struggling to get claims paid for over a month with no feedback unless I call in and get told that someone should have given you feedback. I am firmly starting to believe that these delay tactics are a planned strategy to frustrate clients to a point where they decide to not pursue these claims further so that Discovery does not have to pay out as necessary. I have threatened to leave the Medical Aid and still have had no call from any management for resolution despite requesting same over and over.

Service has gone from bad to worse over the recent period and it is an absolute nightmare dealing with these guys.