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Sageee M

1 reviews | Active since Oct 2020

23 Jun 2021, 08:36

Pathetic Service Key Care Health

This refers to the key care health dividion I have sent numerous messages for a consultant to call me back and made numerous calls to no avail for the last three weeks.

They never read their emails properly and thumbsuck information

I sent them all the required documents at least three times over.

The service is pathetic and sucks to say the least

As an unemployed person you have to wait five minutes before you can get to the option of speaking to a consultant, then you have to hold on further and if you lucky then a consultant will pick up

0
Replies (3)
Discovery Health
Discovery Health's reply23 Jun 2021, 10:16
Official
Dear Sageee M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply23 Jun 2021, 16:21
Official
Dear Sageee M
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team
SM
Sageee M's update23 Jun 2021, 17:07
Reviewer Update
After not hearing from a Key Care consultant from 31st May, and spending almost R50 rands on prepaid this morning a wonderful, caring consultant named Bongi Maimane came to my rescue, and shortly thereafter I received a call from a wonderful and patient gentleman called Thahir, who understood my issue first hand and quickly resolved the issue at hand. If only a consultant can return your call it would not have to come to this. Thank you Bongi and Thahir for your efficiency and assistance in helping me , you are my heroes and Discovery needs more dedicated people like you.

Lesson for Discovery
When client asks for you to return a call please do not ignore them.


Thanks
From a relieved client.
S.Moodley