Pathetic Service from Vitality

Discovery's service has deteriorated terribly in the past few months. I am very disappointed with Vitality. I have not been automatically receiving my Active Reward plays for weeks now despite having made my targets - until I complain to Vitality numerous times. After I complain and follow up many times I receive some of the plays due to me, not all. Then I have to complain again. This has been happening every week for the past few weeks. The other complaint I have is that Vitality staff don’t seem to know how to use email. If I send a request via email without my phone number, it means that I want to be contacted via email not phone. Yet they look up my number on the system and try to phone me.

I am seriously considering de-registering from Vitality because of this pathetic service. What is the point of achieving targets if you are not rewarded! We pay so much of money for the Vitality service but we can't even expect a working system and decent service.

Please respond on email. DO NOT CALL ME.