Pathetic Service from Discovery Medical Aid

Generally an unpleasant experience dealing with their call centre staff. They quoted me an amount for my daughter, who is a full time student. After I had signed her up, the premium was double. Now she has to prove she is unemployed and a full time student before they reduce the premium. All of this was never mentioned to me prior to signing up.

Minenhle Guliwe misled me, now once I am a client, Marsha from the existing clients departments says she can do nothing about it, since I signed up with another department. She is working with existing customers only. She cannot speak about what has been done by the new business section, as if both as completely separate companies. Escalated to Ash, who is supposedly the manager. She conveniently cuts the call after me explaining my issue, never to call back.

I should have stayed with Bestmed :-)