Pathetic Service from Discovery Key Health Plan!!

On 03/01/2024, my daughter who is my dependent got sick and I needed to take her to the doctor. I called Discovery using the APP and was transferred to the Key Care Plus department of which it was unsuccessful because I was on hold for more that 20 minutes waiting for a consultant. I tried calling from my cellphone as well to no luck, I kept doing that back and forth from 7 am up until 10am. I went on to the app to nominate the doctor that I was going to visit as I hade moved towns and the primary daughter is in Worcester and I am based in Paarl. At the doctors reception I was told that they cannot help as the primary is in Worcester, after waiting for an hour. The doctor in question is part of the network of doctors discovery has. I do not understand as this is now an inconvenience, what if my child had gotten seriously sick in another province with no "primary doctor". The fees are going up but the service is pathetic by the day and is an inconvenience. What is the use of having the plan??? The receptionist called and was made to wait for an hour and later told that she would be called back but that was not the case. This is ridiculous..