Pathetic service from Discovery Health as usual

I submitted a medical claim to Discovery on January 6. They claim on their website that they process a claim within 2 -3 days. When I heard nothing from them after 11 days, I sent another message complaining about the situation. Now more than a week later I still have heard nothing from them. This is not the first time I've had such pathetic responses from them. Apparently the overpaid staff of this bloated organisation are effective useless. They don't deserve to be the prime medical aid scheme of many organisations! W Richter