Pathetic service from Discovery Health as Usual!

Worst health insurance ever! every single year i battle with the same thing, we were told not to use our own house Drs but to use Dischem clinics for televised consultation for over and above consultations, then when it comes to payment Discovery declines every single time fitting me with the bill! and then when you try to claim it back as advised there is excuse after excuse after excuse, i spend HOURS on the phone for days on end and every single time there is another story as to why they are not paying, you sort that out then its something else. I an SICK AND TIRED of this bull**** company and their excuses, their """""promises""""""" to call you back and the """""its important to us to keep you happy"""""" BULL****!!!!!! You can never get hold of a manager and you end up waiting endlessly on hold getting passed from person to person to person with ZERO results and no payment, this is now the third time the exact same things are happening and im tired of the way you guys work! i will be posting to social media if no one from management contacts me back immediately!!!!!!!!!! ***