Pathetic service from Discovery health

I am a Discovery health member. My membership number is ********** 50. I was incorrectly advised by a call centre agent on the 16 April 2018 that my medical practitioner was on the extended health benefit scheme for which i got a consult only to find out later that my medical did not pay for the consult. I lodged the query a week later for which i was advised that the matter will be under review and if i was correct when they reviewed the telephone call, the service provider will be reimbursed. To date nothing has been done and my doctor is still not paid, I have several reference numbers for all the follow-ups that i did. Discovery health is not efficient and provided pathetic customer service. I advise anybody not to join this waste of money institution as they simply do not care about their clients just about collecting their premiums.