Pathetic service from Discovery Health

We have experienced the most pathetic service from Discovery from December 2023 to date. I have moved my parents medical aid to Discovery under the impression that Discovery is the best medical aid in SA, which in turn is the worst medical aid service provider, and now I have no doubt to think that this was an utter mistake. My father has Diabetes, and Dr's have suggested that we move to Discovery as they offer the so called "best care, and services" for Diabetes, however our experience has been absolutely horrifying.

We have been trying to rectify the mess from December, but no luck. All Discovery is concerned about is debiting our bank accounts with an exorbitant premium rate of R18 806.00, but in return my parents PMB's aren't even covered. We are still paying out of pocket for all of their PMB's. In addition, the wrong plan was even loaded onto my profile, and now it is such a mission to even get Discovery to allocate the correct plan for my parents, a plan we INITIALLY requested. So in actual fact, what the hell are we even paying for? My parents had medical aid for over 30 years, and we still had to pay a late jointer penalty. No medical aid cards were sent to us. This list is endless.

We have been on several calls and emails to rectify the issue but everyone seems ***********. We have to constantly keep explaining our situation and issue. We are at our wits end with Discovery.