Pathetic Service from Discovery Health

My wife had to pay cash for her GP visit on 01 June 2021. On 02 June she send the proof of payment to Discovery for reimbur*****t. She was informed that the claim process takes 2 to 3 working days. Monday 07 June she followed up and was told that the attachment is not clear. I forwarded the attachment from my email to *** and called Discovery an hour later. The consultant asured me that the attachment was received and everything is clear payment will be made within 2 to 3 working days. Today my wife followed up again and was told by Rafiek that they did not receive the attachment. I called and spoke to Nonbulelo who promised to call my wife at 12h30. Its 13h30 and my wife never received a call from Nonbulelo, I also emailed Nonbulelo with all prior communication to Discovery. The email Nonbulelo gave me was ***.

If discovery do not want to reimburse my wife they should just say so, why keep saying that they did not receive or the document is not clear. This is going on for more then a week already.

This is pathetic for such a prestigious company like Discovery. Who claim to have great customer service!!!!