Pathetic service from Discovery and a Broker who is meant to assist us.

So after a long struggle with waiting for claims to be processed or claims being kicked back for complete nonsense and outstanding information that is clearly on the statement, and us voicing our annoyance with our Broker, he resigned. Washed his hands of the mess that is trying to claim from Discovery for simple maternity benefits. Does Discovery appoint inept brokers as part of the tactic to delay claims? I am starting to think so.

The app is supposed to process claims 24-48 hours after submitted. Pregnant now at 20 weeks, I have had a sum total of 1 claim paid. Nothing but excuses and confusion from the Broker and avoidance from Discovery.

I find the way this situation was handled completely appalling and unprofessional and now after being a Discovery client for 6 years without a single claim up until pregnancy, I am being left in limbo while my former Broker decides to leave us in the lurch and get Discovery to appoint someone else to us.

Is this how to run a business and treat your customers? Disgusted.