PATHETIC SERVICE FROM DISCOVERY

The worst Servic"e in my Life My husband passed away over 3 weeks ago. Called discovery and they asked me to email (ID, Death Certificate, New banking details) for me to become the Main Member. All done on 17 Feb 2018) Received a few sms's saying "Your banking details have been updated". On 1 March I went to Clicks to get my script. (YOU ARE BLOCKED). Back home I called numerous Discovery numerous times. Firstly they had incorrect email, the incorrect ID (even though this had been emailed many times). Then they said I had been activated as Main Member. Next day I went to ClickS AGAIN AND AGAIN BLOCKED. This was humiliating. The Chemist spoke to them as well as me at Clicks and it was promised that by Monday it would be sorted out. Nobody knew what the problem was. VMonday came and I receive an sms "You have been suspended and please to settle the account". They had not managed to change my details in time to have the debit order to go off. NOT MY MISTAKE. Again during the security check my ID details were incorrect. (this ID had been done day before again - numerous times already)

I duly paid the full outstanding amount yesterday (6 March) for the Month of February. I emailed the proof this morning (6 March 8.51 am). 3.00 PM today I receive another SMS "Your Medical Schme has been suspended. Please pay premium".

I have now spoken to at least 6/7 people from the help line. Not one has mananged to sort it out. I spoke to a Supervisor yesterday. Obviously doesn't follow through either/)To treat a Customer of 20 years like this is appalling. Ignored emails. To be told that "someone will call you back in 1-3 days is more than pathetic. And so I sit here as a Customer having done everything more than once and still SUSPENDED. I could have a heart attack with all this stress and wouldn't be covered. I simply do not know what else to do and I am tired of calling and emailing and nothing is being done to sort this out.