Pathetic Service from Discovery

Okay third complaint ......<br> <br> I lodged my second hello peter complaint on the 28/05/2015 and expected a response by the 29/05/2015 but I was obviously expecting too much. To date 02/06/2015 no call back??? <br> <br> The company that I work for has a standard turnaround time of 48 hours and our escalations 8 hours but Discovery doesn't even treat their hellopeter complaints with any sense of urgency??? <br> <br> Bitterly disappointed...... I am forced to me on this medical as it is the medical aid of choice at my husbands company but will definitely not be recommending this medical aid .<br> <br> Number 1 Insurer in SA...I think not!!! Doesn't matter how many members you may have, its the service you provide to them that builds your reputation.