PATHETIC SERVICE FOR SPECIALIST AUTHORIZATION

<p>Well where to start the pathetic service I got from the call centre or Disvovery not wanting to pay for a specilist to remove tonsils? Call the customer services to get authorization as per my doctor to see a specialist to get my tonsels removed. After the call you get a sms saying please provide us with a full history of the medicine and dates before we approve. Can someone please tell me why I pay a **** load of money for something that I have to pay my medicine myself and not even get authorization to go see a specialist???? This is really such bad service and dont understand. So as per my knowledge you pay money every month but when Discovery must come to the game they cant even assist with proper assistance. Pathetic is the word for this.</p>