Pathetic service for chronic medication repeats mxm

It's so frustrating that we submitted our scripts for repeats on this new Dischem system, what is annoying is that since this migration from MedXpress, our medications are never packed on time, we never get any reminders or texts about our repeats and yet we run out of medication for our chronic illness, do you want people to be better or die??? MedXpress was so much better than this honestly. Yesterday I went to Dischem coz our medication is finished only to be told nothing has been dispatched and that I should go to the prescriptions counter to place the order. Why the hell is there a repeated script from the Dr if now I must do the job you guys should be doing by going to place my order so that it can be packed and dispatched??? Pure incompetence!!! Utter ******* service!!!!