Pathetic service for card delivery request

I requested new medical aid cards in January 2020. I waited 6 weeks and nothing was delivered via post. I called in and requested it again, and was told that the previous request was not on the system. I went to the Head Office and no one knew for sure where the cards were printed. When I finally found the office that printing took place - which was in the ba*****t parking for some reason, it was closed. So I requested it again and waited 6 weeks. I contacted Customer Care and was given the excuse that due to the lockdown, there was a delay in delivery but it was sent via post. The agent in my most recent interaction with Discovery is Leigh. I advised that the cards need to be couriered to me, but this request was declined, basically implying that I should wait for the cards to be delivered via post. The manner in which this query has been handled is pathetic. I want my cards to be couriered to me this week. You cannot use the lockdown as an excuse as this was ordered in January. And prior to that, cards were supposed to be delivered when I added a beneficiary towards the end of last year.